Van de Consumentenbond

Van de Consumentenbond

Klacht POSTNL: My parcel was never delivered and if it is lost be honest and say it so I can get my refund

Klachtnummer
# 395399
Gebruiker
Zelst-Shannon
Datum
2 reacties

Details

Klacht

Parcel status delivered but never received and not with neighbours

Gewenste oplossing

Indicate on the system that the parcel is still in transit or lost but do not lie ! Better still find my stolen parcel!

I have attached proof from my PostNL app that no delivery was scheduled for the 10th from AliExpress the one still pending is a different order as seen in the final image. This item has already been delivered but is showing as pending

2 reacties

  1. Auteur
    POSTNL
    Datum
    Dear Sir / Madam,

    Thank you for your message. From your report I conclude that you have not received your package. I can imagine that this is very confusing. I am sorry to hear that our service has not met your expectations. I would like to respond to your message.

    Unfortunately I have received too little information from you to be able to handle your report immediately. To be able to serve you as well and as quickly as possible, I would like to receive the following information:

    - May I have your e-mail address?
    - Do you know anyone named "Shannon"?
    - Can you describe what the content of the package looks like?

    Once this information has been provided, your report will be processed further. You can provide the missing information via a response to this message.

    Sincerely,

    PostNL Customer service
  2. Auteur
    Zelst-Shannon
    Datum
    Ashvz@gmail.com
    My surname is Shannon-van Zelst and there are no others with the name Shannon in our area
    Pair of trousers

Ook een klacht indienen over POSTNL?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen