Klacht POSTNL: my post is Delivered to the wrong Address

Klachtnummer
# 450855
Gebruiker
khanjan
Datum
1 reactie

Details

De klacht

Hallo sir i am Karwan Samandar
i had
TYPE OF DELIVERY
Mail delivered to mailbox from France to Netherlands
and the Address: Laurens Stommesweg 1, 4335 AX Middelburg Netherlands
but the post.nl office writ wrong Address : LAURENS STOMMESWEG 26
MIDDELBURG
4335AZ
Netherlands
i also have photo from my post and the correct Address is your clear see on my post packet! but your Delivered my post to this wrong Address : LAURENS STOMMESWEG 26
MIDDELBURG
4335AZ
this is my track number : LA028773107FR what can i do now
please help me !!!

De oplossing

i want my post back fast of fast

1 reactie

  1. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear Sir/Madam,

    Thank you for your message. From your report I conclude that you have a complaint about the delivery of your parcel. The parcel has been delivered to the wrong address. I am sorry to hear that our services did not meet your expectations. I would like to respond to your message.

    I totally understand you would like to get your parcel back. Unfortunately, I am unable to arrange this as the delivery person has delivered the parcel to the address known in our systems. The sender is responsible to provide a clear and correct address. Something might have been unclear or the address might have become damaged during transport.

    If possible, it is best for you to try and get in touch with the person at the wrong address. I am really sorry for any inconvenience caused.

    I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service at www.postnl.nl.

    Sincerely,

    PostNL Customer Service

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