Klacht POSTNL: parcel missing, system failure cause money loss
De klachtI am missing a parcel CP960861523HK from Hong Kong. According to the tracking information, it has been offered twice to my home; I have spent two whole day at home, I received other parcels but not the one from Hong Kong. Then I received two post notices from last month, their numbers are KG13524068, and KG10883527. I checked the codes with online system, phone service, and asked two post offices (6227CS and 6221BR). All of them find no information from the codes. Staffs from the post offices asked me to wait until a new notice to come.
However, my parcel has been sent back to Hong Kong without any notification. And it now charging me for HKD589 more, which is 69 euro.
De oplossingI wish to have the money back and help sending the parcel to me again.
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