Klacht POSTNL: Parcel not delivered and the Post.nl tracking information is incorrect again.
De klachtI'm not having good luck with the Post.nl service.
I have another parcel shipped from the US that the sender has been told has been delivered, that the loggistics department has no record of receipt but the Post.nl tracking has a status of delivered!!!
This is exactly what happened less than a month ago. Three weeks after I complained,I received a card to collect the parcel at the post office.
What is the point of having a tracking system if it is not reliable?
De oplossingI would like to receive this parcel as it is not possible for the seller to replace the missing items.
According to Post.nl, the shipment was delivered on March 27 but the Logistics department of our office building does not have any record of receiving this package; they have checked twice.
The Dutch tracking number is: 3STBVE8784134.
This parcel was shipped from the US via APC Parcels of Zulderzeelan 80, 1382 JW Weesp.
The tracking details for the previous package that went missing last month also had an incorrect status of delivered but instead it was stuck within the Post.nl system.
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