Opgelost door POSTNL: Post NL incapacity!

content Opgelost
# 523005
1 reactie


De klacht

I placed 1 order 20 days before Aliexpress.The order has been in the collection center for about 15 days.Very long. As a result of 1 review, it seems that the package has been returned today.For what reason, no person is notified of why it was returned.We cannot get information from anywhere, including customer service consultant.I don't want my package returned. That's why I want it to be delivered to my side urgently.Or I want it to be done on my side in 1 way to explain the reason for the return.

De oplossing

I want my package delivered to my side. If it's not delivered, I want the reason for the return to be explained to me.

1 reactie

  1. Auteur
    Dit is onze laatste reactie
    Dear sir/madame,

    Thank you for your message. From your report I understand you have a complaint about the delivery of your parcel. I’m sorry to hear that our service doesn’t comply to your expectations. I would like to respond to your message.

    I understand you are worried about this parcel. I've checked for you and the parcel is still in the custom clearance at the moment. As soon as it passed through that process, we will deliver it as soon as possible.

    I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, you can contact our customer service via www.postnl.nl.

    Kind regards,

    PostNL costumer service

Uiteindelijke oplossing

Uiteindelijke oplossing
I hope it will be as you said

Ook een klacht indienen over POSTNL?

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