Klacht POSTNL: Post NL mishandled my Parcels and they are lost
De klachtPost NL
This is regarding the 3 missing parcels that were shipped on January 1st. Following are the tracking codes:
3SKABA2775068: This package never left Netherlands! PostNL lost it in their own sorting station. Moreover they are blaming me, the sender for not getting an insurance rather than fixing their own mistake!
3SKABA5596600 and 3SKABA4052608: These two were the heaviest packets out of the 11 boxes that I had sent. The service provider that was going to deliver the boxes to the receiver was Yodel.
1. There was never a tracking link provided from Yodel to the receiver
2. They never contacted the receiver about delivery attempts
3. Upon contacting PostNL regarding delayed shipment, the receiver was told that the address was wrong. This is impossible because 8 out of the 11 boxes that were shipped the same day, arrived without any problems.
4. The boxes were sent back to the Netherlands.
5. I, the sender, filled out a form with the return instructions on 5th of March 2020, but I haven’t received the boxes yet! It has been 3 months since the boxes were shipped!!!
6. When I contacted postNL again, they asked me if I knew what colours the boxes were! Don't they have tracking IDs on their parcel? What kind of an irresponsible company is this?
I had really valuable things in those boxes. The tracking shows that the boxes are still in the Netherlands. Had this been just one box, I would have understood this to be a one off incident. They have lost 3 of my boxes! 2 of them being the most valuable and the heaviest of the lot. Further, I saw on this forum that Post NL is quite unpopular for doing exactly the same mistake for many other people. I kindly request those be returned to the sender otherwise legal actions will follow.
De oplossing1. I want the boxes shipped to the sender, me
2. In case the boxes are lost, I want monetary compensation including the value of the parcels.
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