1 reactie

1. Auteur

   POSTNL

   Datum

   2023-03-21T09:52Z

   Dear Sir, Madam,
   
   Thank you for your message. You indicate that a PostNL delivererer has caused damage to your car. I understand that you are disappointed by this and I apologize for this.
   
   It goes without saying that it is never the intention that damage is caused by a delivery person and I have now started an investigation. The handler will contact you within 3 working days about the further handling of the claim. In preparation for this, I ask that you take the following actions:
   
   • Prepare a written and signed statement describing:
   
   • Exact description of the damage
   
   • What date and time did it occur
   
   • Where exactly did it happen (address or location)
   
   • Information about the delivery person/bus, such as the name of the delivery person, number plate of the bus,
   description of the delivery person/bus
   
   • Your e-mailadress
   
   I assume that I have provided you with sufficient information. If you have any questions or complaints now or in the future, please contact our Customer Service at www.postnl.nl.
   
   Sincerely,
   
   PostNL Customer Service