Klacht POSTNL: Post nl vehicle hit my Parked car

# 653225
1 reactie



Rick Versteeg, driving from PostNL Den Hoorn, hit my parked car on 11:30 am Saturday 18th March, on the street De Zijpe 2, Naaldwijk whilst delivering mail on the street.

I got his driver number - 369906.
I have no contact for him or his manager so I’m requesting assistance.

I have photos of the damage to his car and my car.
His nummerplaat is VGZ-97-J

Gewenste oplossing

I want post nl to pay for the repairs to my vehicle.

1 reactie

  1. Auteur
    Dear Sir, Madam,

    Thank you for your message. You indicate that a PostNL delivererer has caused damage to your car. I understand that you are disappointed by this and I apologize for this.

    It goes without saying that it is never the intention that damage is caused by a delivery person and I have now started an investigation. The handler will contact you within 3 working days about the further handling of the claim. In preparation for this, I ask that you take the following actions:

    • Prepare a written and signed statement describing:

    • Exact description of the damage

    • What date and time did it occur

    • Where exactly did it happen (address or location)

    • Information about the delivery person/bus, such as the name of the delivery person, number plate of the bus,
    description of the delivery person/bus

    • Your e-mailadress

    I assume that I have provided you with sufficient information. If you have any questions or complaints now or in the future, please contact our Customer Service at www.postnl.nl.


    PostNL Customer Service


Is dit jouw klacht? Log dan in om te reageren

Ook een klacht indienen over POSTNL?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen