Klacht POSTNL: PostNL have lost my package

Status
angry Niet opgelost
Klachtnummer
# 387526
Gebruiker
Dimi
Datum
1 reactie

Details

De klacht

I ordered a package from China with an international shipping number. The online tracking shows the package as delivered but I haven't received anything or anyone else from the building.

I called PostNL and they say they can't do anything because it's not insured. So basically they won't take any responsibility for something that is 100% their mistake.

De oplossing

Find where my package is.

1 reactie

  1. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear sir, madam,

    Thank you for your message. I’m sorry to hear that your parcel didn’t arrive and I can imagine that you would like a solution for this situation. I would like to respond.

    According to my information this parcel was delivered at your address on the 9th of August. The parcel was send without insurance, which means that we can not investigate this situation. I’ve registered your complaint about this situation, so this will be dealt with by the responsible department. The manager will discuss this with the persons responsible for the delivery at your address to prevent this from happening again. This conversation will take place at the distribution centre, we will not be contacting you about this anymore. My apologies for the inconvenience this has caused.

    I advise you to contact the sender for a solution. You are the senders client and the sender has an agreement with his or her post organization. He or she can possibly file a complaint with them and can help you out with a solution. I’m sorry that there’s nothing else I can do for you.

    I hope I have been of service. If you have any further questions or complaints regarding our service you can always let us know by contacting our customer service at www.postnl.nl

    Kind regards,

    PostNL Customer Service

Uiteindelijke oplossing

Auteur
Dimi
Datum
Uiteindelijke oplossing
Status
niet opgelost
Beoordeling
angry

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