Klacht POSTNL: PostNL lied that they were at my address
De klachtPostNL claimed that my package will be delivered between 18:15 and 20:30. I cleared some hours off work so I can stay at home in this timeframe. I stayed on my desk that overlooks the street so I do not miss the driver. At 18:41 I received a notification that the driver “missed me at home” which was an outrageous lie-no PostNL employee passed through my street and there was nothing in my mailbox. PostNL deliberately lied that they tried coming to my address-this is outrageous for a delivery company. If they notified my in the morning that the shipment could not be made it would have been better...but I had to waste time because of them. Afterwards I contacted customer’s support who did not acknowledge the lie at all and told me that if I do not receive my shipment in 3 DAYS they would talk to me again...ridiculous
De oplossingCustomer’s support to admit that an employee lied that they were on my address and to at least TRY to assist me with sending my shipment in the next day in the fastest way possible.
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