Klacht POSTNL: Stolen Package BY POSTNL
De klachtMy parcel has been lost in transit to, Paris, France. I have a package sent on 5 August 2016. This has arrived in Paris and arrived to receiver, the recipient was not home. Furthermore, there is not left a note or the like in order to pick up the package somewhere else. In addition, the package is never offered a second time. Through international tracking I've had a few times to contact POSTNL claiming that the package is delivered to COLIS RELAIS and receiver must collect it there. The package is not found in COLIS RELAIS, POST.NL was explaining and sending email to me MY PACKAGE HAS VANISHED. As of August 23, there is no status updates have been through Track and Trace and COLIS RELAIS.
If POSTNL don’t give me proper and timely response I will send a complaint to the Netherlands Authority for Consumers and Markets (ACM).