Klacht POSTNL: T&T stays package is delivered when it's not

Klachtnummer
# 511551
Gebruiker
ConsumerKiwi
Datum
1 reactie

Details

De klacht

My track and trace link says my package was delivered and I can see signature which is not mine.
This package is expensive and it was not to be delivered to neighbours, the id should be checked when delivering and sign should be collected.
I was all day at home, so it is not possible I missed doorbell.

De oplossing

I would like to know where is my package or when I can really get it.

1 reactie

  1. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear Sir/Madam,

    Thank you for your message. I gather from your report that you have a complaint about the delivery of an expected parcel. I am sorry to hear that our services have not met your expectations. I would like to respond to your message.

    According to the tracking information, the parcel should be delivered. However, the parcel was not received by you and the shown signature is not yours. I can imagine this situation worries you. If you made sure the parcel has not been received by your neighbours either, I would like to advise you to get in touch with the sender of this parcel. The sender of this parcel can start an investigation with us in order to find out where your parcel has been delivered. My apologies for any inconveniences caused by this situation.

    I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service at www.postnl.nl.

    Sincerely,

    PostNL Customer Service

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