Terrible agency, avoid renting through them at all costs. From the moment we signed the rental contract for a flat with them, they became completely unresponsive, ignoring our emails and calls and not following through on things they promised and repairs needed. We even went to their office personally to try and resolve the situation, and the agent and Director of the company, who we had been speaking with, turned his back and walked away from us. Appalling customer service, don't rent through them.
To respond promptly and politely to requests for repairs and be courteous when dealing with problems.
Ook een klacht indienen over Rots-Vast?