Klacht Samsonite: Samsonite has failed to honor my luggage's 10-year worldwide warranty
De klachtI have a Samsonite Westbrook 21-inch Spinner Exp 360 which I purchased in the US on 29 December 2011. It has a 10-year worldwide warranty, valid until 29 December 2012. Recently, the top handle broke and and the extendible handle no longer extends. I brought it to Samsonite at Bijenkorf for it to be sent to the repair centre, only for it to be returned on the same date. Samsonite indicated that it could see no product or material defects and therefore considered that it is not covered by the warranty.
My position is that if the product is not usable for the period of the warranty, then the damage falls under product or material defects, as the parts which broke did not last for as long as they were guaranteed to last.
De oplossingI expect Samsonite to repair or replace my luggage, as per the terms and conditions of its 10-year warranty. It is dishonest for Samsonite to advertise a 10-year warranty, only to justify not honouring it by saying that any damage cannot be attributed to a manufacturing defect. If this is the case, then Samsonite can claim any damage which arises after 6 months is not due to a manufacturing defect and therefore not covered by the warranty.
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