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Klacht Samsung Electronics: about VR Promotion
De klachtI bought my Samsung Galaxy S7 phone on 1st of March with VR promotion. I filled and sent all the information and documents same day, and I had to wait 8 weeks to get my promotion. After one month they sent me an email that my address information is wrong so they cannot send me the promotion, even this is the address that I used for all my internet shopping and never had problem before. I called them and explained the situation and they agreed that my address is right. But now after a month they tell me I have to wait another 8 weeks to get my promotion. Even people applied 2 weeks later than me got their promotion, I still have to wait for another 8 weeks because of their own mistake. I contacted with them several times (email, phone) but the only thing they tell me is to wait and they cannot do anything about this. Samsung is the worst support I have experienced and after this problem I started to understand why people choose Apple instead of Samsung.
De oplossingTo get my promotion as soon as possible, max in 1 week.