Klacht Samsung Electronics: about VR Promotion

Klachtnummer
# 164985
Gebruiker
mehmetkaratas
Datum
0 reacties

Details

De klacht

I bought my Samsung Galaxy S7 phone on 1st of March with VR promotion. I filled and sent all the information and documents same day, and I had to wait 8 weeks to get my promotion. After one month they sent me an email that my address information is wrong so they cannot send me the promotion, even this is the address that I used for all my internet shopping and never had problem before. I called them and explained the situation and they agreed that my address is right. But now after a month they tell me I have to wait another 8 weeks to get my promotion. Even people applied 2 weeks later than me got their promotion, I still have to wait for another 8 weeks because of their own mistake. I contacted with them several times (email, phone) but the only thing they tell me is to wait and they cannot do anything about this. Samsung is the worst support I have experienced and after this problem I started to understand why people choose Apple instead of Samsung.

De oplossing

To get my promotion as soon as possible, max in 1 week.

Bedrijf status

Bedrijf status

Bedrijf
Status

Wij vinden dat Samsung Electronics hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!

0 reacties

Ook een klacht indienen over Samsung Electronics?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen