Opgelost door Samsung Electronics: Geen antwoord voor echt lang tijd

Status
happy Opgelost
Klachtnummer
# 59622
Gebruiker
wkor86
Datum
4 reacties

Details

De klacht

I send my defect mobile phone to them after asking me to do so by them - I received information to let me know that I send my phone but after I sent and wrote about it to them I don't have any reaction from them.

As my charger started to burn during night, I tried to unplug it and phone fall on flor and broke. First I just brought it to shop where I bought it but my claim was refused so I contacted Samsung directly. First I was called 3 times and it seemd that they treat it seriously but then contact was lost. I had to write many e-mails and also 'chat' with them by website and finaly they told me to send this mobile phone to them. This was the last thing I heard from them. Now I don't know what is going on with phone and how problem will be solved.

De oplossing

Now, because of not serious approach of company, I want my money back.

Bedrijf status

Bedrijf status

Bedrijf
Status

Wij vinden dat Samsung Electronics hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!

4 reacties

  1. Auteur
    Samsung Electronics Benelux
    Datum
    Dear Wojciech Korsak,
    We have received your complaint and will find out what the status of your Phone is.
    Please kindly have some patience.
    As soon as we know more, we will inform you.
    Yours sincerely,
    Imran
    Samsung WebCare
  2. Auteur
    wkor86
    Datum
    I'm already waiting for over 1 month. I think it is much too long to have any raction - specially that I wrote 2 times and I got no reaction.I sent first message on 3.04.2014 [it is after many times of contacting before by e-mail and chat; but first time with t.a.v.a.VOC]
    I received reaction on 07.04.2014.
    I sent my phone and also e-mail with information about it on 08.04.2014.
    I wrote one more time on 22.04.2014 with ask to give me any information.
  3. Auteur
    Samsung Electronics Benelux
    Datum
    Dear Wojciech Korsak,
    We understand that you would like to know what the status of your smartphone is.
    We can tell u that your complaint is still on pending en the research is not done yet.
    Please kindly have some patience.
    We will inform you as soon as we have finished our research.Yours sincerely,
    Imran
    Samsung WebCare
  4. Auteur
    wkor86
    Datum
    Na lange tijd deze klacht is opgelost met goeie betrokkenheid van Samsung.

Uiteindelijke oplossing

Auteur
wkor86
Datum
Uiteindelijke oplossing
Status
opgelost
Beoordeling
happy

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