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Klacht Solvari: Window repair
De klachtDear sir/madame,
In May 2015 Rosario replaced the windows (kozijnen) of my house in Alexandriestraat in Rotterdam. Since July 19th 2016 one of the windows has a problem and does not open. Despite our repeated communication attempts (emails, telephone calls) up until today nothing has happened as the company claim they need an expert from the manufacturing factory in Croatia to solve this problem. The expert is supposedly visiting the Netherlands frequently but he has never visited us.
If needed I can provide you all the email history I have exchanged with multiple people within Rosario.
Thank you in advance
De oplossingWe would like your assistance in communicating with the company and arranging either a fix on the window or a replacement as this service falls into the warranty.