Klacht

I bought a bag at StockX, the wrong version, the shoulder straps are obviously different from the pictures on their website, and there are obvious scratches on the hardware. They corrected the picture and acknowledged the problem but didn't give me a refund. I filed a question within a week of receiving the item and asked for a return for a refund. From the time I received the goods on March 4th to today is April 21st, they mailed once a week with the excuse of delaying, not giving me my return instructions

Gewenste oplossing

I want return the bag and get my fully refund.