Klacht T-Mobile Mobiel: Cheated into a 2 year contract which cant be cancelled

Klachtnummer
# 425278
Gebruiker
pranayrao
Datum
4 reacties

Details

De klacht

I went to a T mobile shop for a monthly deal as i did not want a prepaid but could not commit for a year as I am an expat and am looking for a job where I may be given a new number. The T mobile person told me that it was a monthly contract and I agreed on a contract.
Now when I checked the contract on my app, it is a 2 year contract. This is something I wasn't informed. Since this happened on 7th Feb, I went to their outlet who said I need to call their call centre which has a menu only in dutch. Again I then went to their site and the chat support says that they cannot do anything and that I am now stuck in this contract. He told me to go back to the outlet.
This way of getting customers by lying to them is really wrong. Even the house number and address given in the contract is wrong as the executive couldn't find my house no and put what he felt like. At no point could I agree to a 2 year contract if I was told the same. Please help me

De oplossing

I want the company to cancel my contract as I was not properly briefed on terms and conditions.

4 reacties

  1. Auteur
    pranayrao
    Datum
    No response from T mobile yet. I have even gone to their site and mentioned the same
  2. Auteur
    T-Mobile Mobiel
    Datum
    Dear mr. Rao,
    We spoke each other today by phone and we have come to a solution. We hope you are satisfied that your complaint has been solved. Would you be so kind to close this request on Klachtenkompas?

    Kind regards,
    T-Mobile Customer Service
  3. Auteur
    pranayrao
    Datum
    Hi,
    Thanks for shifting my connection back to prepaid. However when I was on prepaid I had paid 22.5 Euros and bought a pack for 4GB data and 20 min calling on 5th Feb. I also had 20 Euros balance in my phone. Now the number has zero balance data and minutes. I've effectively lost 42.5 Euros
  4. Auteur
    T-Mobile Mobiel
    Datum
    Dear mr. Rao,
    We spoke each other today by phone and we have come to a solution. We hope you are satisfied that your complaint has been solved. Would you be so kind to close this request on Klachtenkompas?

    Kind regards,
    T-Mobile Customer Service

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