Klacht Tinekescosmetique.com: Awful service

Klachtnummer
# 402159
Gebruiker
M.A.
Datum
23 reacties

Details

Klacht

Product paid, nothing delivered....after 12 work days it should be delivered....After 20 days of payment, a call contact was necessary and they were not available .For every 15 calls, one was answered. Finally when someone picked up the phone, he said it an update would be sent to my e-mail in 30 min, which NEVER HAPPENED.
The product is still not with me.

Gewenste oplossing

Deliver my product! give me a track code!

23 reacties

  1. Auteur
    M.A.
    Datum
    bad, bad service.
  2. Auteur
    M.A.
    Datum
    Privé
    Privé bericht
    Deze reactie is verborgen
  3. Auteur
    M.A.
    Datum
    Privé
    Privé bericht
    Deze reactie is verborgen
  4. Auteur
    M.A.
    Datum
    Order 6170 from day 27/10, was paid and never received. Very disappointing. I am not recommending you to anyone in the internet and already started publishing my reviews in two different websites. Please sent my product or give my money back. This is too dishonest. Awful service. never seen worse.
  5. Auteur
    M.A.
    Datum
    Horrible service. No product delivered or refund. Do not recommend at all.
  6. Auteur
    M.A.
    Datum
    Horrible service ! total scam. No product delivered or refund.
  7. Auteur
    M.A.
    Datum
    Dishonest company.... not worth at all. I do not recommend. Scam
  8. Auteur
    Tinekes Cosmetique
    Datum
    Hi Abrahao,

    The provided track and trace from postnl in your account doesn't provide and response, would you like us to send you a new parcel or a full refund? Please let us know asap so we can arrange it before the weekend.

    Manos
  9. Auteur
    M.A.
    Datum
    No track and trace was provided after this order, number 6170, neither product or refund. If you are not capable to send a simple grapeseed oil...what do you want me to say? I want my product, which was paid last month and NEVER DELIVERED TO MY ADDRESS.
    If you decide to deliver my product, please send a REAL track code to my e-mail: meissarocha@gmail.com
    and a real grapeseed oil to my house.
  10. Auteur
    M.A.
    Datum
    The only code that I have received was the order number. NeVer received anything else! either product or tracking code!
    So, I Do not know which track code you are talking about. As long as I have not my product here, I will let the internet know how bad your service is.
  11. Auteur
    Tinekes Cosmetique
    Datum
    Dear Abrahao,

    Would you like us to send you a new product or a refund, please be clear so we can take action before the weekend?

    Tineke
  12. Auteur
    M.A.
    Datum
    crystal clear that I want product.

    it would be only a matter of honesty to offer a refund, since tou were not able to deliver anything. Too much to ask, I just want my product.
  13. Auteur
    M.A.
    Datum
    Privé
    Privé bericht
    Deze reactie is verborgen
  14. Auteur
    M.A.
    Datum
    All my complaints remain unsolved. To product received or tracking code sent to me. No confirmation from the company. No decent service yet.
  15. Auteur
    M.A.
    Datum
    So far, none of my problems were solved. they have checked my complaint here.... they are aware, but still do not care... guys... , do not deal with them... for your own good... it is too much disappointment to take. Really.
  16. Auteur
    M.A.
    Datum
    Not solved......still......do not waste your time, guys.
  17. Auteur
    M.A.
    Datum
    still not solved...@TinekesCosmetique, where is my product?
  18. Auteur
    M.A.
    Datum
    not solved yet.
  19. Auteur
    M.A.
    Datum
    NOT SOLVED
  20. Auteur
    M.A.
    Datum
    No ethics at all for this place. Got my money and disappeared.
  21. Auteur
    M.A.
    Datum
    @ Tinekes Cosmetique, where is my product, after 3 months? Did you post an answer here faking that you were solving the issue just to fool other clients?
  22. Auteur
    M.A.
    Datum
    not solved
  23. Auteur
    M.A.
    Datum
    Finally after three months, received the product. But still do not recommend. Terrible customer service.

Ook een klacht indienen over Tinekescosmetique.com?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen