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Klacht TrainMore: Unfriendly customer service. Ending membership is such a pain.
De klachtI have been trying to terminate my membership for two months now, but I still haven't received any email/confirmation from them. I have sent multiple emails and still nothing. I sent an email to the email address of the location where I signed the contract, but instead of forwarding my email to the right person, their response was that they were not the customer service department. It is absolutely ridiculous that you cannot even call their head office, as there is no phone number indicated on their website. Sending emails to them seems fruitless.
De oplossingI wish that TrainMore will respond to my emails. First, I need the invoices and second I need them to end my membership.