De klacht

Last 08/01/2020 in the flight number HV5666/07JAN my suitcase was broken during transport. I complaint when I took my suitcase (you can see documents attached). I follow the procedure they told me, I filled an online form and I received confirmation (see attachment). I still don´t have any news from them, and it is already 5 months.

De oplossing

I want either a new suitcase or compensation for damaging my suitcase.