Wij vinden dat UPC (nu Ziggo) hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!
Klacht UPC (nu Ziggo): Disrespuctful and also charged money without service
De klachtI bought a subscription from Ziggo including tv and internet at the beginning of April. However due to corona, they told me that they could not send me a mechanic at that time. I installed by myself even they need to install it as agreed free of charge. My internet is terrible for the last 3 months. I called them last sunday after 10 hours offline of internet. They sent a mechanic for today (03.07.2020). I wanted mechanic to wear plastic wrapper (that i provided) around his shoes for hygiene, he refused and go. In the meantime after 2 hours of trying to access anyone from Ziggo, they told me to return on Monday. Now I see in my email that I charged for 35 euros for being not at home today. I have phone calls with the mechanic at that time, I helped him to lower the bars at the street. You cannot charge fees like that!!
De oplossingRevert that charge, fulfill the contract with your service you promised to provide