Wij vinden dat UPC (nu Ziggo) hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!
Klacht UPC (nu Ziggo): Upgrade to UPC Horizon not working
Details
Klacht
My UPC client no is 7361283I recently upgraded from UPC totaal Pakket to UPC Horizon 60MB internet package. I received the Horizon box on Saturday and I tried to connect the box. Everytime during installation I keep getting different error codes. I have made almost 3 calls from my mobile (10cents per min) everytime waiting for almost 1.5 to 2 hours before getting to the horizon support. Currently my Horizon box is constantly restarting with the message 0% r scanning since a day.
The latest I have been told is an engineer will visit me on Thursday to check what is wrong and fix the issue. So for now about 5 days I will have no tv, no phone and no internet at home.
For a product which is supposed to be so easy to use and install this is really a bad start as it takes to long for a user to fix these issues.
My complaint is that this should be fixed sooner and also that the money I spent on phone calls about 40 euros to the helpdesk must be refunded as well.
Gewenste oplossing
Everything should workBedrijf status
Bedrijf status
- Bedrijf
- Status
De Consumentenbond begeleidt je naar een oplossing:
Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.