Klacht VanDijk.nl: 40 Euro incassocosten van Van Dijk voor school kosten. Allen Boeken steeds net geleverd.
De klachtI'm writing in English. If it's not clear let me know and I'll try to translate.
I went online to order my daughter''s schoolbooks from Van Dijk. There was a miscellaneous fee of 134 Euros added for school fees. While ordering the school books ( which must be free) I was forced to include this 134 Euro fee as there's no option to erase it. I got the factuur the same day saying I must pay within 2 weeks. I didn't and up to now haven't received all the books yet. I told them I'll pay the 134 school fee once I've received all the books. Today they added a 40 euro incassocosten fee. For what? The school books( syllabus) are free and the school fee is for the school. I think it's wrong to charge a 40 euro incassocosten fee on school fees. Does the government allow this as it's a public school. I also told Van Dijk I'll pay within 2 weeks of having received all books. They told me it's also for the school locker, but we payed cash to the school for the locker! Very upsetting.