Klacht Vans.nl: Vans hasn't delivered my warranty product for 3 month. Customer service is slow.

Klachtnummer
# 346653
Gebruiker
Mank
Datum
0 reacties

Details

De klacht

I returned a product for warranty to a label store (that is located 30km from my home). They were unable to order a new product from the head office. I traveled there twice for nothing. (At the store I was even asked to contact the store in England where I originally purchased my product.)

I contacted the customer service via email. They are trying to send me back to the store, but I don't want to travel there again unnecessarily.
They refuse to deliver the product online.

This case has been ongoing since the end of October.

I want my product to be delivered online

De oplossing

I want to receive my product online instead of having me travelling to a store where I went twice and the employees were unable to help me.

Bedrijf status

Bedrijf status

Bedrijf
Status

Wij vinden dat Vans.nl hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!

0 reacties

Ook een klacht indienen over Vans.nl?