They've charged me for 132 EUR in July, but haven't started to perform the service. After a few complains via emails they did 1 and stopped again. After another complains every time they totally cleaned my containers only 4 times from July till October! After a very long discussions we've agreed to stop a contract, I removed stickers and still waiting for a refund. But now they say that contract is ongoing and they are not going to refund money that I paid in July! So, it means I paid 132 euro for 4 cleaning that also being completed only after my complains!
refund my money for at least the period from October, 2020 till July, 2021
After very long discussions and this complain they finally closed a contract and made a partial refund. But as a result, I paid 55 euro (!!!) for only 4 cleanings of my garbage containers!
As a reason they said that they are not officially allowed to terminate my ongoing subscription, but at the same time they don't perform the service that I paid! So, VCCS company charges my money, don't do the service and this is my fault that I don't want to use it and stop this useless service subscription!
Ook een klacht indienen over VCCS?