Opgelost door Verwey Vastgoed: The company did not return rental deposit money after rental agreement was terminated.

Status
content Opgelost
Klachtnummer
# 391971
Gebruiker
Majakas
Datum
2 reacties

Details

De klacht

In July 2019 I terminated my rental agreement with Verwey Vastgoed at Cornelis de Wittlaan 584, the Hague and on 19th July handed over the property to the company representatives. They had no complaints regarding the condition of the apartment and signed the handover form (enclosed). Before conducting the rental agreement on 17th September 2012 we had paid a deposit equal to three months rent, amounting 3498 EUR. I asked company representatives when I can expect the deposit paid back, they responded that within two weeks.
By now more than two months has passed and no money has been returned. I have sent them several e-mail reminders and placed telephone calls to inquire what's the issue. They always say that they will deal with it immediately but nothing happens. Obviously they have no intention to return the money at all, otherwise they would of done it so already.

De oplossing

The company should send me back my deposit together with interest for two months (+) immediately.

2 reacties

  1. Auteur
    Verwey Vastgoed
    Datum
    Dear sir/madam,

    Your complaint has been received and has been forwarded to the management of MVGM. It will be addressed as soon as possible. The MVGM Compliance department will monitor the handling of this complaint.

    Kind regards,
    MVGM Compliance
  2. Auteur
    Majakas
    Datum
    Thank you for your reaction. I monitor closely handling of this case, so far nothing has happened, just promises.
    Regards,
    Peeter

Uiteindelijke oplossing

Auteur
Majakas
Datum
Uiteindelijke oplossing
The company finally paid the dept. Nevertheless, it is not acceptable that a company which requires clients to pay everything in advance without any delay, does not behave similarly but delayed the payment 2 and a half months.
Status
opgelost
Beoordeling
content

Ook een klacht indienen over Verwey Vastgoed?