Klacht VidaXL.nl: Product payed and not delivered

# 443818
1 reactie



I ordered from vidaxl on 30 april 2020. On their website is mentioned that the product would be delivered in 3 working days. During the corona virus times is been delayed. I have no idea for how long. I tryed to have an answear from vidaxl but only "Hi, im sorry, unfortunately we have a delay, which is also clearly stated on our website, we deliver everything as soon as possible, we do our very best!
Kind regards,
Team vidaXL."
The "track &trace" they gave me also does't work. Shows information untill 7 may 2020, after this date nothing ( today is 12 of may).

Gewenste oplossing

To help me with getting my product that i ordered.

1 reactie

  1. Auteur
    Dear Elena,

    I tried to call you but you were not available.

    I see that a return is schedulded for today. Could you please let us know when this happened so we can issue a refund?

    Many thanks.

    Kind regards,


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