Klacht VriendenLoterij: Payment of winning prize
De klachtI am mariama T.Noorderveen, I got a letter from the vrienden lotterij that I won a prize of 2000 Euro,I was happy,so I call them to confirm if it was true and yes it was ..
According to the lady on the phone the money was paid to my bank account???I told the lady itmy name is mariama T.Noorderveen
I won a price of 2000Euro.
The price was paid to different bank account different from me.According to them the money was paid to a wrong account.???strange but OK.
I told them it not my problem,they make the mistake so they must fix it.
At the end after so many calls they said they will not pay me.
I have the right fit my money.
Pls help me get my right.I feel discriminated because I speak English en they don't care
De oplossingI am a member of the vrienden lotterij and if I win something I have the right to it...its their mistake to pay my money to a wrong bank account..they have all my details right but now they are telling me they can't pay again...
I want my winning money and I hope that they pay as soon as possible. Hope you can help me.