Klacht

Horrendous experience with xs4all and with their 'costumer service'. A team came to my apartment to install fiber glass (unfortunately I was not at home!) and the pictures speak volumes on how they left it. Here is a description:
Communal hallway: the white cover/case that hides the black pipe stops some 40 cm before the ceiling and for the rest the pipe is exposed. Entrance of our apartment: the installing team cut through the baseboard (plint), left the first 30 cm of black pipe exposed --without the white case. The top of the pipe is without case for some 50 cm. At half height of the casing a huge hole has been created and poorly covered with some hint of stucco. Corridor of my apartment: the pipe emerges some 8 cm from the wall, more than 40 cm of pipe are exposed without casing, the pipe is screwed on the baseboard and there is a huge hole 14 cm in width (!!!) without any attempt to cover it.
When I complained to the 'costumer service' of xs4all I was told that they don't have anything to do with installation and I should refer to some unknown (to me) company. That company in turn, sent me to another company since in Amsterdam the 'service' is further outsourced. Result: I flagged the situation on the 5th of June and after more than a month (today is the 12th of July) I have not even been able to get any reply from anyone concerning the damage.
In sum, I have already suffered extensive damage, wasted time and xs4all has already managed to antagonize a brand new client. I would not recommend this company to anyone!

Gewenste oplossing

XS4all puts its act together, acknowledges its responsibilities and sends someone to fix the problem.