Klacht XS4ALL: Request for cancel the contract [removed]- MARIE (Email-Id: [removed])

Klachtnummer
# 110274
Gebruiker
marie_desveaux@yahoo.fr
Datum
2 reacties

Details

De klacht

Dear Mr. K.J. Koster,
Thank you for your email. I would like to clarify the following : By the following sentence, you wrote the me : " As already explained by my colleagues, we are not responsible for the connection point in your own home. We only provide the service itself and this responsibility does not include the connection point itself. As explained, there are ways for you to provide for a connection point" , you confirmed that you did not inform and ensure me that I have a phone jack to connect with XS4ALL. I do believe that this is your responsibility to provide the customer with right information and to check if I can get the connection from you. Right now, the fact that you did not inform me is causing me a lot of problem. Due to the lack of information from your side, I kindly ask you to cancel my contract without any fees. I kindly ask you to provide me with a reply within 5 days.
Thank you and I look forward to receiving your reply. Best Regards

De oplossing

Cancellation of my contract with XS4ALL without any fees.

2 reacties

  1. Auteur
    XS4ALL
    Datum
    Dear Mrs. Desveaux,KPN has received your complaint and will contact you soon regarding the resolution of your complaint. Yours sincerely,
    KPN Klantenreacties CMT
  2. Auteur
    XS4ALL
    Datum
    Dear Mrs. Desveaux, Your complaint case manager has informed us that your complaint has been resolved. Therefore we have changed the status on the website of Klachtenkompas. Could you confirm that your complaint has been resolved? Thank you in advance.
    Yours sincerely,
    KPN Klantenreacties CMT

Ook een klacht indienen over XS4ALL?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen